Refund & Cancellation Policy

VentureWorks Digital provides digital service work, audits, websites, documents, workflows, and systems. Because this work often starts with research, planning, review, or production time, refunds depend on whether work has started and what was scoped in writing.

The $75 audit may be canceled or refunded only before audit work begins. Once review work has started, the audit is generally non-refundable.

Most audits are returned in 2–3 business days after payment/scope confirmation and intake materials are received.

Audit walkthrough calls may be rescheduled once with reasonable notice. Missed calls or same-day cancellations may not be refundable.

Starter Website Build and other build work require a deposit before production begins. Deposits may become non-refundable once production starts.

Work starts when VentureWorks begins any project research, planning, copy cleanup, design, development, setup, review, or production work after payment/scope confirmation.

Final balances are due before launch, handoff, or delivery unless a written agreement says otherwise. Balance payments should only be made after VentureWorks Digital has confirmed the exact amount.

Starter Website Build includes 1 revision round by default. A second revision round may be included if scoped in writing. New pages, major design changes, major copy changes, or new features cost extra.

If the client delays required materials, content, approvals, or access, the project timeline pauses. Extended delays may require the project to be rescheduled.

Duplicate payments or overpayments can be reviewed manually. Approved overpayments may be refunded through the original payment method when possible.

Payment processor fees may not always be recoverable, depending on Stripe or the processor rules at the time of the refund.

Email VentureWorks Digital with your name, business name, payment date, project or audit type, and reason for the request. Refund decisions are reviewed against the work status, confirmed scope, and payment record.